I still have funds on my Friends & Family Account, and my inmate is back in jail. Can I re-use the funds?

  • Yes. If the inmate is at a facility that Synergy services and there are funds issued to you from a previous refund, you can use those funds again.
  • You’ll receive the remaining Friends & Family Account balance with a secure pin.
  • You can use this pin to make local, national or international calls by dialing 1-866-713-4761 (or 844-369-7776 for British Columbia facilities) and entering your pin and the number you’d like to call.
  • To receive your pin, call Customer Service. You cannot use this balance to continue to make deposits or communicate with active inmates who are in facilities that are not serviced by Synergy.

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