deposit online

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deposit at a kiosk

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deposit by phone

Three Ways to Deposit Funds

When it comes to depositing money for your loved one or friend, our aim is to make it quick and simple.  The following secure convenient methods are available to replenish an inmate’s account 24 hours a day, 365 days a year. Also, don’t forget we accept MoneyGrams in case you don’t have a credit card.
1. Online

Depositing money on our secure website is instant, safe and easy. We accept all major credit cards including Visa, MasterCard, Discover and American Express. Once deposited, the funds are available immediately to your incarcerated loved one or friend.

2. By Phone

Depositing money by phone is a convenient way for your inmate to receive money immediately. Just call 1-866-713-4761 (or 844-369-7776 for British Columbia facilities). Our bilingual operators are standing by 24 hours, 7 days a week to assist you with your deposit.  Major credit cards accepted are Visa, MasterCard, Discover and American Express.

3. At the Facility

Depositing money at a lobby kiosk located in one of our many detention facilities across the country is a secure way to get funds to your incarcerated loved one instantaneously. Some facilities require identity verification so bring your driver’s license or some other form of ID.

NOTE: It may take up to 72 hours for funds to be active on an inmate Trust & Commissary account.

Types of Deposits

Our system is designed to give you options. Explore our three different types of accounts you can set up to make deposits. Trust & Commissary, Inmate Account where your loved one or friend can decide how to spend the funds, or our Friends & Family Account where you control the money.

Account funds can be used for phone calls, video visits, photos & messages. Receive calls on your mobile phone, or home phone!  You have two options when setting up a prepaid account.

1. Inmate Account

Deposit the money into your loved one or friend’s account and they have the freedom to spend the money on phone calls or any other communications services available at their facility.

2. Friends & Family Account

With the Friends & Family Account, funds go into your account to pay for communication services such as phone calls, video visits and messaging. Your friend or loved one can only call the phone number you’ve specified.

Trust & Commissary

With trust and commissary funds, your loved one or friend will have money to shop at the facility commissary where they can purchase snacks, toiletries and clothing such as socks and underwear.

No Credit Card?


MoneyGram is one of the largest wire transfer companies in the world.  Customers at MoneyGram’s 284,000 locations in dozens of countries can send and receive money through a person-to-person or cash-to-cash transaction.

MoneyGram Payment Instructions

  1. Sender goes to nearest MoneyGram location. To find the nearest agent, you can call 1-800-MONEYGRAM (1-800-666-3947) or
  2. Sender must fill out the Blue MoneyGram Payment Service form and submit it to the agent with the amount to be transferred.
  3. For each MoneyGram Express Payment transaction, the following information must be provided:
    • Sender Information: Full name and address (including city & postal code), main telephone number, sender signature and date
    • Account number of the bill to pay: Customer phone number (no dashes)
    • Company Name: Synergy Trust or Synergy Prepaid (depending on deposit type)
    • Amount to Pay: Dollar amount sender wishes to send
    • Receive Code: 12552 All facilities except British Columbia.
    • Receive Code: 18917 British Columbia Facilities.
    • Payment type: Cash or Debit Card (varies by location)
  4. Sender makes payment, then receives a receipt with 8-digit reference number.
  5. Sender must contact Synergy at 1-866-713-4761 (or 844-369-7776 for British Columbia facilities) and provide the 8-digit reference number located on the MoneyGram receipt, then indicate where the funds need to be applied.

What Services Are Available At My Facility?

Select Your Facility Below

Select a Facility

Services available at this facility

Verification Required »

What is Telmate Verified?

If you are asked to be Telmate Verified it means your facility requires verification of your identity prior to acceptance of an inmate's calls. The purpose of verification is to ensure inmates are not connecting with inappropriate people on the outside. The verification process is simple and can be completed before or after creating an account.

To be verified, you can make a deposit, schedule a visit or download and complete the Telmate Verified form.

Did you know…?

Connecting with loved ones is crucial to an inmate’s success in re-entering society.

Inmates who are

better connected

to the outside world are more likely to obtain early release.