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deposit by phone

Three Types of Phone Calls


With a prepaid account, you can pay upfront and your loved one or friend can call until the money runs out. You can add more to the account at any time.

1. Inmate Account

Deposit the money into your loved one or friend’s account and they have the freedom to spend the money on phone calls or any other communications services available at their facility.

2. Friends & Family Account

With the Friends & Family Account, funds go into your account to pay for communication services such as phone calls, video visits and messaging. Your friend or loved one can only call the phone number you’ve specified.

Quick Connect

An alternative to collect calls. Quick connect allows you to quickly pay for a phone call with your credit card.  Opting to accept a Quick Connect call is simple when your loved one or friend chooses to call you via Quick Connect.

When your loved one or friend calls you, simply follow the instructions from the automated system to pay for that one phone call on the spot. It’s simple, easy, and instant!

Important Note: Additional fees, costs, restrictions and limitations may apply.


Collect calls allow you to instantly accept and pay for calls to your land line phone account. This means that if you “accept” the collect call from your incarcerated loved one or friend, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill.

Important Note: Additional fees, costs, restrictions and limitations may apply.

Please note that different phone companies handle collect calls differently and there may be additional fees, costs, restrictions and limitations regarding collect calls with your carrier. We strongly urge you to contact your local phone company to learn about collect calls before you accept any from your loved one or friend.

Save up to 50% over the price of collect calls!

Create your own prepaid account and save BIG over the price of collect calls.

Voicemail Messages

Send a little personal “hello” anytime and let your loved one or friend know you are thinking of them. Synergy lets you leave 3-minute voicemail messages whenever you feel inspired.
To leave a voicemail:

  1. Set up a Synergy account and deposit funds.
  2. Call 1-866-713-4761 or 844-369-7776 for British Columbia facilities.
  3. Follow the prompts.
  4. Your loved one will hear your voicemail the next time they pick up the phone.

What Services Are Available At My Facility?

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Services available at this facility

Verification Required »

What is Telmate Verified?

If you are asked to be Telmate Verified it means your facility requires verification of your identity prior to acceptance of an inmate's calls. The purpose of verification is to ensure inmates are not connecting with inappropriate people on the outside. The verification process is simple and can be completed before or after creating an account.

To be verified, you can make a deposit, schedule a visit or download and complete the Telmate Verified form.