How do I set up my computer for at-home visits?

You will need the following:

  • A computer.
  • A webcam and microphone, or a computer with these components built in (most laptops have these built in).
  • Latest version of Chrome. Using other browsers may not load the page appropriately in order to begin your visitation.
  • A high-speed Internet connection is recommended.


  • When using a Wi-Fi connection, you may experience a lag or delay depending on the traffic of your connection. Internet connectivity issues are not subject to credit.
  • For the best visit experience, you should use headphones, but they‘re not required.
  • We cannot guarantee that your visit will be issue free as internet connection, camera, and microphone problems could exist that our test cannot identify.

See Also:
How do I invite an inmate to a video visit?
How do I start a remote visitation?

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