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How to Video Visit Now!

Step 1: Log In
Go to https://schedule.telmate.com and log in to your account with phone number and PIN.
Step 2: Select Your Contact
Select the person you’d like to visit with.
Step 3: Visit Now!
Click on “Visit Now” in the “Online” section.

NOTE: If the inmate is available, the visit will start shortly. If the inmate is not available, you will be notified and can schedule a visit for later.

Will you charge my account without my authorization?

No. If you haven’t set up a recurring deposit, Synergy will…

When will my Trust & Commissary deposit be available to use?

Commissary deposits can take up to 72 hours to post, depending…

When will my Friends & Family deposit be available to use?

All deposits are available immediately once the deposit is m…