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How to Video Visit Now!

Step 1: Log In
Go to https://schedule.telmate.com and log in to your account with phone number and PIN.
Step 2: Select Your Contact
Select the person you’d like to visit with.
Step 3: Visit Now!
Click on “Visit Now” in the “Online” section.

NOTE: If the inmate is available, the visit will start shortly. If the inmate is not available, you will be notified and can schedule a visit for later.

How do I transfer funds to a new phone number?

To transfer funds to a new phone number, call Customer Service:…

What accounts can I transfer from/to?

As a customer, you're able to transfer funds to the Inmate’s…

Can I get a refund for my Friends & Family Account funds?

Please call Customer Service 1-866-713-4761 (or 844-369-7776…