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How to Video Visit Now!

Step 1: Log In
Go to https://schedule.telmate.com and log in to your account with phone number and PIN.
Step 2: Select Your Contact
Select the person you’d like to visit with.
Step 3: Visit Now!
Click on “Visit Now” in the “Online” section.

NOTE: If the inmate is available, the visit will start shortly. If the inmate is not available, you will be notified and can schedule a visit for later.

How do I add money to my account?

Go to https://shop.inmatephones.ca/shop/
Click your facility…

Why is my calendar showing the wrong time for my visit?

If you booked a visit for one time and there is a different time…

It’s been several minutes and the inmate hasn’t appeared on the screen. Why?

There may be several reasons, including:

If inmate is released,…